Shipping Policy

Effective Date: 09 August 2024

Thank you for shopping with Phosgene. We are committed to delivering your orders promptly and efficiently. This Shipping Policy explains our shipping procedures, estimated delivery times, and other important details for our store.

1. Order Processing

• Processing Time: Once your order is placed, it typically takes 1-3 business days to process and prepare your items for shipment. Orders placed on weekends or holidays will be processed on the next business day.

• Order Confirmation: After placing your order, you will receive an email confirmation with your order details. Once your order is shipped, you will receive another email with tracking information.

2. Shipping Methods and Delivery Times

Delivery times may vary depending on the supplier's location and your shipping address. We offer the following shipping options:

• Standard Shipping: Estimated delivery time is 5 to 10 business days, depending on your location. Please note that shipping times may be longer due to factors beyond our control, such as customs delays.

3. Shipping Rates

Shipping rates are calculated at checkout based on the destination, weight, and dimensions of the items in your order. We strive to offer competitive shipping rates while ensuring reliable delivery services.

• Free Shipping: We may offer free shipping on select products or promotions. Any free shipping offers will be clearly stated on the product page and during checkout.

4. International Shipping

We ship to most countries worldwide. However, some restrictions may apply depending on the destination. Please be aware that international orders may be subject to customs duties, taxes, or fees imposed by your country’s customs office. These charges are the responsibility of the customer and are not included in our shipping rates.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your shipment. Please note that it may take a few days for tracking information to become available after your order is shipped.

6. Delays and Issues

• Shipping Delays: While we strive to deliver your orders within the estimated time frames, delays may occur due to unforeseen circumstances such as customs processing, weather conditions, or logistical challenges. We appreciate your patience and understanding in such cases.

• Lost or Damaged Items: If your order is lost in transit or arrives damaged, please contact us at support@phosgene.co.uk within 3 days of the estimated delivery date. We will work with our suppliers to resolve the issue, which may include offering a replacement or refund.

7. Address Changes

Please ensure that your shipping address is accurate at the time of order placement. If you need to change your shipping address after placing an order, please contact us immediately at support@phosgene.co.uk  We will do our best to accommodate changes before the order is processed, but we cannot accept modifications once the order has been shipped.

8. Returns and Exchanges

Please refer to our Return Policy.

9. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at support@phosgene.co.uk

Thank you for choosing [Your Store Name]. We appreciate your business and are dedicated to providing a smooth and reliable shipping experience.