Discount Policy

Effective Date: 09 August 2024

At Phosgene, we’re committed to providing great value through various discounts and promotions. This Discount Policy outlines how our discounts work, eligibility criteria, and important guidelines to ensure a smooth shopping experience.

1. Types of Discounts

• Promotional Discounts: We offer discounts during special promotions, seasonal sales, and holidays. These may include percentage-off discounts, fixed amount discounts, or buy-one-get-one (BOGO) offers.

• Coupon Codes: Customers may receive discount codes through email newsletters, social media, or special events. These codes must be entered at checkout to apply the discount.

• Bulk Discounts: We may offer discounts for bulk purchases or wholesale orders. These discounts are automatically applied based on the quantity of items in your cart.

• Loyalty Discounts: Returning customers or members of our loyalty program may be eligible for exclusive discounts and offers.

2. Discount Eligibility

• One Per Order: Unless otherwise stated, only one discount or coupon code can be applied per order. Discounts cannot be combined with other offers or promotions.

• Minimum Purchase Requirements: Some discounts may require a minimum purchase amount to qualify. This will be clearly stated in the terms of the promotion.

• Expiration Dates: Discounts and coupon codes often have expiration dates. Please ensure you use your discount before it expires, as we cannot apply discounts retroactively.

• Non-Transferable: Discounts and coupon codes are non-transferable and can only be used by the intended recipient. They cannot be exchanged for cash or credit.

3. Applying Discounts

• At Checkout: To apply a discount, enter the coupon code in the designated field at checkout. The discount will be reflected in your order total before payment.

• Automatic Discounts: Some discounts may be automatically applied at checkout without the need for a coupon code. This will be indicated during the promotion.

4. Exclusions

• Non-Discountable Items: Certain products may be excluded from discounts, including gift cards, clearance items, and select brands or categories. These exclusions will be noted on the product page or in the promotion terms.

• Shipping Costs: Discounts generally do not apply to shipping fees unless specifically stated.

5. Returns and Exchanges

• Refunds on Discounted Items: If you return an item purchased with a discount, your refund will be based on the amount paid after the discount was applied, not the original price.

• Partial Returns: If an order was partially returned and the remaining items no longer meet the discount eligibility (e.g., minimum purchase requirement), the discount may be voided, and the refund adjusted accordingly.

6. Errors and Omissions

We strive to ensure that all discount details are accurate, but mistakes can happen. In the event of a pricing or discount error, we reserve the right to cancel or correct the order. We will notify you if there are any issues with your discount application.

7. Contact Us

If you have questions about applying a discount or need assistance with a coupon code, please contact our customer service team at support@phosgene.co.uk